PRIVACY POLICY
Last Updated: May 27, 2025

INTRODUCTION

Welcome to Daleq ("we," "our," or "us"). At Daleq, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI marketing services, visit our website at www.daleq.com , or engage with our communications.

We understand the importance of maintaining the confidentiality of the information entrusted to us and are dedicated to ensuring that your privacy rights are respected in accordance with applicable laws and regulations. This Privacy Policy is designed to provide transparency about our data practices and to help you understand how we handle your information.

By accessing our services, using our website, or providing us with your information, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our policies and practices regarding your information and how we will treat it.

INFORMATION WE COLLECT

Daleq collects several types of information to facilitate our services and improve your experience. The information we collect includes:

Personal Information

Personal information refers to data that can be used to identify you individually. We may collect the following personal information:

• Contact information, including your name, email address, phone number, and mailing address

• Business information, such as your company name, job title, and industry

• Account credentials, including usernames and passwords (stored in encrypted format)

• Payment information, including credit card details, billing address, and other financial information necessary for processing payments

• Communication preferences and marketing opt-ins

• Any other information you choose to provide when communicating with us or using our services

Service and Usage Information

We collect information about how you interact with our services, including:

• Information about the services you purchase or consider purchasing

• Log data, such as your IP address, browser type, operating system, referring web page, pages visited, and date/time stamps

• Device information, including device identifiers, hardware model, and operating system

• Location information based on your IP address or more precise geolocation data if you permit your device to provide it to us

• Marketing campaign performance and analytics data

• Customer feedback and survey responses

Content and Materials

When you use our services, we collect and process the content and materials you provide to us, which may include:

• Marketing materials and content you submit for our services

• Project briefs, creative assets, and other materials necessary for service delivery

• Video footage, images, and audio recordings provided for production services

• Communications between you and Daleq, including emails, chat messages, and call recordings (with your consent)

HOW WE COLLECT INFORMATION

Direct Collection

We collect information directly from you when you:

• Create an account or register for our services

• Fill out forms on our website or in person

• Communicate with us via email, phone, chat, or other methods

• Participate in surveys, contests, or promotions

• Submit content or materials for our services

• Make payments or complete transactions

• Sign up for newsletters or marketing communications

Automated Collection

We automatically collect certain information when you interact with our website and services through:

• Cookies and similar tracking technologies

• Web beacons and tracking pixels

• Server logs and analytics tools

• Third-party analytics providers

Third-Party Sources

We may receive information about you from third parties, including:

• Business partners and service providers

• Marketing and research partners

• Public databases and publicly available sources

• Social media platforms, when you connect your social media accounts to our services

HOW WE USE YOUR INFORMATION

Daleq uses the information we collect for various purposes related to providing, improving, and promoting our services. These purposes include:

Service Provision and Improvement

• Delivering the services you have requested or purchased

• Processing and fulfilling your orders and transactions

• Managing your account and providing customer support

• Personalizing your experience and tailoring our services to your needs

• Improving and developing our services, website, and marketing strategies

• Analyzing usage patterns and trends to enhance user experience

Communications

• Responding to your inquiries, comments, and requests

• Providing information about our services, features, and updates

• Sending administrative messages, such as security alerts and account notifications

• Delivering marketing and promotional communications, subject to your preferences and applicable laws

• Conducting surveys and collecting feedback about our services

Legal and Operational Purposes

• Complying with legal obligations and regulatory requirements

• Enforcing our terms of service and other agreements

• Protecting our rights, privacy, safety, or property, and that of our users and others

• Detecting, preventing, and addressing fraud, security breaches, and technical issues

• Managing our business operations and facilitating corporate transactions

SMS AND EMAIL COMMUNICATIONS

SMS Communications

If you provide your mobile phone number and consent to receive SMS messages from us, we may send you text messages related to our services, including:

• Service updates and notifications

• Appointment reminders and scheduling information

• Marketing messages and promotional offers

• Verification codes for account security

For A2P (Application-to-Person) SMS messages, we comply with all applicable regulations and carrier requirements, including:

• Obtaining proper consent before sending messages

• Providing clear identification of Daleq as the sender

• Including opt-out instructions in our messages

• Honoring opt-out requests promptly

• Maintaining appropriate message frequency

• Adhering to permitted messaging hours

• Registering our brand and campaigns as required by carriers

You can opt out of receiving SMS messages at any time by replying "STOP" to any message we send or by contacting us directly. Message and data rates may apply to messages sent by Daleq. Frequency of messages varies based on your interaction with our services.

Email Communications

We may send you emails related to your account, our services, and marketing communications. For all email communications, we comply with applicable laws, including the CAN-SPAM Act, by:

• Using accurate sender information and non-deceptive subject lines

• Identifying marketing messages as advertisements when required

• Including our valid physical address in all emails

• Providing clear and conspicuous opt-out mechanisms

• Honoring opt-out requests within 10 business days

• Not selling or transferring email addresses of those who have opted out

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.

INFORMATION SHARING AND DISCLOSURE

Daleq respects your privacy and is committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers and business partners who help us deliver our services, including:

• Payment processors and financial institutions

• Cloud hosting and storage providers

• Customer relationship management systems

• Email and communication service providers

• Analytics and data processing companies

• Marketing and advertising partners

• Professional service providers, such as lawyers, accountants, and consultants

These third parties are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures to protect your information.

Legal Requirements and Business Transfers

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests

• Enforce our terms of service and other agreements

• Detect, prevent, or address fraud, security breaches, or technical issues

• Protect the rights, property, or safety of Daleq, our users, or the public

In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so. This includes when you choose to share information through integrations with third-party services or when you participate in co-sponsored events or promotions.

DATA SECURITY

Daleq implements appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information both in transit and at rest

• Regular security assessments and vulnerability testing

• Access controls and authentication mechanisms

• Employee training on data protection and security practices

• Physical security measures for our facilities

• Regular backups and disaster recovery procedures

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct inaccurate or incomplete information about you.

• Deletion: You have the right to request the deletion of your personal information in certain circumstances.

• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

• Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

• Objection: You have the right to object to our processing of your personal information in certain circumstances.

• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

In addition to these rights, you have choices regarding how we use your information:

• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

• Cookies and Tracking Technologies: You can manage your preferences for cookies and similar technologies through your browser settings. For more information, please see our Cookie Policy.

• Do Not Track Signals: Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Due to the lack of a common understanding of how to interpret these signals, our website does not currently respond to Do Not Track signals.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us immediately.

INTERNATIONAL DATA TRANSFERS

Daleq is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our services from outside the United States, please be aware that information collected through our services may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your use of our services or provision of any information therefore constitutes your consent to the transfer, processing, storage, and use of your information in the United States and other jurisdictions, which may not provide the same level of data protection as your jurisdiction.

Where applicable, we implement appropriate safeguards for transfers of personal information, such as standard contractual clauses or other mechanisms approved by relevant authorities.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and take other appropriate steps to notify you.

We encourage you to periodically review this Privacy Policy to stay informed about our data practices. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@daleq.com

• Address: [Insert Physical Address]

• Phone: [Insert Phone Number]

We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.

ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell

• The right to request deletion of your personal information

• The right to correct inaccurate personal information

• The right to opt out of the sale or sharing of your personal information

• The right to limit the use and disclosure of sensitive personal information

• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

European Economic Area, United Kingdom, and Switzerland Residents

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your personal information in accordance with the General Data Protection Regulation (GDPR) or equivalent local laws. The legal bases for processing your personal information include:

• Performance of a contract when we provide you with our services

• Our legitimate interests, which do not override your fundamental rights and freedoms

• Compliance with our legal obligations

• Your consent, when applicable

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

For data transfers from the EEA, UK, or Switzerland to the United States, we rely on appropriate safeguards or derogations recognized under data protection laws.

ACCEPTANCE OF THIS POLICY

By using our services, visiting our website, or providing us with your information, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.